How can we help you?

We are here for you!

Our service desk is at your disposal every working day, by phone or email. We make sure your questions are answered quickly and accurately!

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Need support?

Call: 088 – 200 75 75
Mail: support@cmotions.com

Service and support.

Our services are always based on our 6 principles.

1. We help you as a team

To deliver really good support whose added value you experience daily as a customer, the "single point of contact" principle does not work in our experience. That's why we serve with a team who share responsibility and care for your application(s).

2. We know each product completely

The prerequisite for good care is professionalism. The Contractor spends a lot of time and care on expertise at the highest level. Both technical and functional content.

3. Openness and honesty

We make every effort to answer every question immediately with our ready knowledge, but even we do not know certain things. In our view, this is not a problem as long as all parties involved know exactly where they stand. If we do not know something, you will hear about it immediately and can count on very adequate and frequent feedback.

4. We use your ideas to improve

Your input counts and we strive to do everything a little better every day, which is why we also regularly engage with you to determine how we can organize the service even better.

5. We act like humans, not robots

We believe in automating processes, but not in automating customer contact. That is why with us you always deal with people and never with robots. You will not find scripts, tapes, menus and rigid decision trees with us.

6. Costs are predictable, transparent and stable

We understand that you don't want any financial surprises. That's why our services are transparently structured into a monthly fee. All established services are included in it.

Services Cmotions.

Cmotions offers support in different areas and at different stages. For example, during the pre-project we offer advice on the approach, architecture and tooling to be used. During implementation, we provide the necessary consultancy and, if required, project management. In addition, we help to maintain the level of knowledge through education and training. After implementation we provide continuity and other practical support through our support offer. Finally, we provide support and advice in setting up a competence center, whereby we reduce the support provided by Cmotions as the knowledge level of the competence center increases.

Support

We have a skilled support desk with functional and technical product knowledge. Depending on the agreements, we offer first- to third-line support. Although we consider everyone equally important, not every organization is the same. Some organizations do a lot themselves, while others stick more to their core tasks. Therefore, we offer support at different levels to suit the customer's needs.