TOPdesk reporting

What is TOPdesk?

TOPdesk is a leading service management platform that helps companies improve their operational efficiency. With TOPdesk, organizations can effortlessly manage incidents, service requests and changes. The user-friendly interface allows teams to get up and running quickly, resulting in improved customer satisfaction and increased productivity. In addition, TOPdesk offers powerful reporting capabilities and integrations with other tools, allowing companies to gather valuable insights and continuously improve their services.

TOPdesk & Cmotions

With TOPdesk Reporting, Cmotions has been TOPdesk's BI partner since 2018. We help TOPdesk customers who encounter the limits of the standard reporting functionality offered by TOPdesk. Using the Odata feed offered by TOPdesk, we load the TOPdesk data model we developed and, using the TOPdesk Reportpack connected to it, you can immediately use the most requested service management reports.

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TOPdesk Data Model

The TOPdesk Reporting data model enables organizations to get started independently.

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TOPdesk Reportpack

The TOPdesk reportpack contains the service management reports most requested by TOPdesk customers and gives organizations instant insight into its service management processes.

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Support

You can manage and expand the reportpack yourself. Of course, support is always available from us. Both in tailoring to your organization and in developing specific service management reports.

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Two-Day Training

During a two-day training we will provide a detailed explanation of the possibilities and together we will start to unlock your own TOPdesk environment.

In practice, we often see a combination of the TOPdesk Data Model and the TOPdesk Reportpack. For example, organizations want to get off to a flying start by using the data model in combination with the Report Pack. This could include combining TOPdesk data with data from other (internal/external) data sources.